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Friday, August 17, 2007

Dell Named No. 1 In Server Customer Satisfaction

Dell today was named number one in customer satisfaction for standards-based servers in the Technical Business Research (TBR) Q2 2007 Corporate IT Buying Behavior & Customer Satisfaction Study: x86-based Servers (Source: Technology Business Research '2Q07 x86-Based Server Customer Satisfaction Study', August 15, 2007)

“Dell is focused on delivering the best customer experience, bar none,” said Brad Anderson, senior vice president, Dell Product Group. “Our commitment to simplify information technology -- from our ninth-generation PowerEdge™ servers to our forthcoming blade, virtualization, systems management and other solutions -- will continue to deliver an outstanding experience for our customers.”

According to TBR, Dell’s overall weighted score improved 1.1 percent sequentially, while HP and IBM declined by 1.5 and 0.8 percent, respectively. Dell was the only systems provider to show an improvement in TBR’s latest study, with customer satisfaction scores increasing in eight of the nine attributes measured, including server management, phone support, delivery time, value and ease of doing business.

“Dell has benefited by strengthening its marketing arm, delivery time, overall value and support, and ease of doing business,” said Julie Perron, Manager of Primary Research, Technology Business Research, Inc “This is clearly an indicator of ongoing investments in product design, delivery and customer experience for the past 18 months that accelerated during the past two reporting periods.”

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